My MyKad was stolen — what extra steps do I need to take?

If your MyKad was stolen (not just lost), file the police report as a theft report — not just a lost item report. Also notify your bank to monitor for suspicious activity, and consider freezing your credit at CCRIS via BNM if you are worried about identity fraud. The JPN replacement process is the same either way.

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🪪 Lost Your MyKad? Here's Exactly What to Do

Police report first, then JPN replacement. Step-by-step for lost and stolen MyKad in 2026.

Processing Time

1–5 working days

Replacement Fee

RM110 (lost)

Police Report

Required

Key Bodies

PDRM + JPN

Act fast: You are legally required to replace a lost MyKad within 30 days of losing it. Failing to do so can result in a compound fine. File the police report first, then head to JPN — you can do both on the same day.

Step-by-Step: Replacing Your Lost MyKad

File a police report at any balai polis
Walk in to the nearest police station and report the loss. Tell the officer you lost your MyKad (bukan dicuri, kecuali jika ia dicuri — use "kecuri" if stolen, "hilang" if lost). The officer will take a brief statement and print the report. This takes about 20–30 minutes. Keep the original report — you will need it at JPN.
Go to the nearest JPN office or UTC
Bring your police report plus any secondary identity document — your passport, birth certificate, or a family member's MyKad showing your relationship. JPN counters at Urban Transformation Centres (UTCs) are usually faster than the main JPN office and accept walk-ins on weekends.
Complete Form JPN.KP01 at the counter
The JPN officer will give you the application form. Fill in your details — your IC number, current address, and the circumstances of the loss. Your photo and fingerprints are captured on-site; no passport photo is needed.
Pay RM110
Cash or card is accepted at most JPN counters. If this is your second lost MyKad, the fee is still RM110. Subsequent losses beyond the second carry the same fee but JPN officers may ask for more explanation.
Collect your Surat Pengesahan Sementara (temporary letter)
JPN issues a temporary identity letter on the spot. This letter is your legal ID while waiting for your new MyKad. Use it at banks, for work, and at government offices. Keep it safe.
Collect your new MyKad
JPN will tell you the estimated collection date — typically 3–5 working days at a regular JPN office, sometimes faster at UTCs. You must collect in person. Bring the Surat Pengesahan Sementara and your police report.

Documents to Bring to JPN

Police report (laporan polis) — original, filed for the lost/stolen MyKad
Proof of identity — passport (if available), birth certificate, or a family member's MyKad showing your relationship
RM110 cash or card — for the replacement fee

No other documents needed for most Malaysians. If your IC details (name, address) need updating, bring the supporting documents (marriage certificate for name change, utility bill for address change) and update them at the same time — no extra fee.

Fees (2026)

Situation	Fee
Lost MyKad (first loss)	RM110
Damaged MyKad	RM100
Updating details only (no loss/damage)	RM100
Temporary identity letter (Surat Pengesahan Sementara)	Included

What to Do if Your MyKad Was Stolen

A stolen MyKad carries a higher risk than simply losing it — someone may try to use it fraudulently. Take these extra steps:

File a theft report (not just a lost item report) — tell the police it was stolen (dicuri), not lost (hilang). This creates a clearer record.
Notify your bank(s) — call your bank's hotline and let them know your MyKad has been stolen so they can monitor your account for suspicious activity.
Check your CCRIS report — visit eBNM (BNM's eCCRIS portal) to check whether any loans or credit applications have been made in your name. One free report available per year.
Inform your employer — some employers require a copy of your MyKad on file; let HR know the card was stolen and provide your temporary letter.
Monitor for SIM swap fraud — stolen IC + phone number can be used to perform a SIM swap. Watch for unexpected loss of mobile service.

JPN Counter Locations

JPN Head Office (Putrajaya) — Jabatan Pendaftaran Negara, Presint 2, Putrajaya
UTC Kuala Lumpur — Jalan Chan Sow Lin / Wangsa Maju / KL Sentral — open Mon–Sat including evenings
State JPN offices — every state capital and major town has a JPN branch. Visit jpn.gov.my for the full list.
JPN Online (MyKad replacement) — not available online yet. You must appear in person for biometrics.

Pro Tips

Do both on the same day if you can — file the police report in the morning, then head straight to JPN. Both typically take under 2 hours combined on a non-peak day.
UTC is usually faster than the main JPN office — UTCs have longer hours and often shorter queues for MyKad replacement.
Update your address while you're there — if you've moved since your last IC was issued, update your address at the same visit. It's free if done at the same time as a replacement.
Keep a photocopy of your IC — after you get your new MyKad, make a photocopy and keep it separately from the original. It won't substitute for the real IC but speeds up any future admin.
The temporary letter has a limited validity — JPN's Surat Pengesahan Sementara is valid until your new MyKad is ready. Collect your card promptly once JPN notifies you.

Frequently Asked Questions

Do I need a police report to replace a lost MyKad?

Yes. A police report is legally required when applying for a lost MyKad replacement. JPN will not process your application without it. You can file the report at any police station (balai polis) in Malaysia — it takes about 20–30 minutes.

How much does it cost to replace a lost MyKad?

RM110 for a lost MyKad. The fee is RM100 for a damaged card. Payment is accepted by cash or card at JPN counters.

What can I use as ID while waiting for my replacement MyKad?

JPN issues a Surat Pengesahan Sementara (temporary identity letter) on the spot when you submit your application. This letter is accepted by banks, employers, and government offices as a valid temporary identity document while your new MyKad is being processed.

Can I replace my MyKad at a UTC?

Yes. JPN counters at Urban Transformation Centres (UTCs) process MyKad replacements and are often faster than the main JPN office due to longer operating hours, including weekends. Bring your police report and you can walk in without an appointment.

My MyKad was stolen — what extra steps do I need?

If your MyKad was stolen, file the police report as a theft (bukan sekadar hilang). Also notify your bank to monitor for suspicious activity and check your CCRIS report via eBNM if you are concerned about identity fraud. The JPN replacement process is the same either way.

How long does it take to get the replacement MyKad?

Typically 3–5 working days at a regular JPN office or UTC. During peak periods (festive seasons, back-to-school) it can take up to 7 working days. JPN will give you the expected collection date when you submit your application.

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⚠ Disclaimer: This guide is for informational purposes only. Fees and procedures can change. Always verify with JPN or PDRM before your visit. Last reviewed: March 2026.