Can I send cash or valuable items through Pos Malaysia?

Cash should not be sent through regular post. For valuable items, use Registered Post or Insured Post — you can declare a value and receive compensation if lost or damaged, up to the declared value. High-value items (jewellery, electronics) should use Insured Post with the maximum declared value option.

How do I redirect or hold a parcel at the Pos Malaysia outlet?

If you missed a delivery, Pos Malaysia will leave a notice. You can collect the parcel at the specified post office within 7 working days. Bring your IC and the delivery notice. To redirect to a different address, contact Pos Malaysia customer service at 1300-300-300 before the second delivery attempt.

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📦 Pos Malaysia Complete Guide

Pos Laju, parcel rates, correct address format, tracking, and what to do when parcels go missing.

Pos Laju From

~RM7 (500g, Peninsula)

Delivery Time

Next-day (Pos Laju)

Tracking

poslaju.com.my

Customer Service

1300-300-300

Pos Malaysia Services at a Glance

Service	Best For	Delivery Time	Tracking
Pos Laju	Parcels, fast domestic delivery	Next business day (Peninsula)	Yes
Pos Parcel	Economy parcels, not urgent	3–7 business days	Yes
Pos Ekspress	Documents, envelopes	Next business day	Yes
Registered Post	Valuable documents requiring proof	3–5 business days	Yes (signature)
International Pos Laju	Overseas parcels	3–14 days (varies by country)	Yes

How to Send a Parcel — Step by Step

Pack your item securely
Use a rigid cardboard box for fragile items. Wrap items in bubble wrap or foam padding. For documents, use a padded envelope or place sheets in a rigid envelope. Double-tape all seams. Loose or poorly packed items are not covered by compensation if damaged.
Write the correct address on the outside
Write clearly in block capitals. Include the full Malaysian address format (see below). Stick a return address label on the back in case it cannot be delivered.
Go to a Pos Malaysia outlet or authorised agent
Find your nearest outlet via poslaju.com.my or the MyPOS app. Many minimarkets (99 Speedmart, Guardian, etc.) are authorised Pos Laju drop-off points. You can also schedule a pickup for larger volumes.
Declare the contents and value at the counter
Tell the counter staff what you are sending and the approximate value. For insurance/compensation purposes, this declaration matters — undeclared items receive minimal compensation if lost.
Choose your service and pay
The counter staff will weigh your parcel and tell you the rate. Pay by cash or card. You will receive a consignment note (CN) with your tracking number.
Track via poslaju.com.my or the MyPOS app
Enter your CN number at poslaju.com.my to see real-time status. The MyPOS app also supports push notifications when status changes.

Correct Malaysian Address Format

Using the wrong address format is one of the most common reasons parcels are delayed. Follow this structure:

[Recipient Full Name]
[Unit/House Number], [Street Name],
[Taman/Area Name],
[Postcode] [City],
[STATE]
Malaysia

Example — landed house:

Ahmad bin Ali
No. 12, Jalan Mawar 5,
Taman Bunga,
47500 Subang Jaya,
SELANGOR
Malaysia

Example — apartment/condo:

Lim Mei Lin
Unit B-12-3, Block B, Vista Condo,
Jalan Ampang,
50450 Kuala Lumpur,
WILAYAH PERSEKUTUAN
Malaysia

Common mistakes: Missing postcode, putting city before postcode, omitting the state name, or writing an incomplete street name. These cause sorting errors and delays.

Pos Laju Rates (Approximate, 2026)

Rates are subject to change. Always verify the current rate at the counter or poslaju.com.my.

Zone	Up to 500g	Up to 1kg	Up to 2kg
Within Peninsula Malaysia	~RM7–8	~RM8–10	~RM10–13
Peninsula to Sabah/Sarawak	~RM12–15	~RM15–18	~RM18–22
Within Sabah / Within Sarawak	~RM8–10	~RM10–12	~RM12–16

International rates vary significantly by country and weight. Use the rate calculator at poslaju.com.my for exact international pricing before going to the counter.

Tracking Your Parcel

Online Tracking

Website: Go to poslaju.com.my → Track → Enter your consignment number (CN number from your receipt)
MyPOS app: Download from App Store or Play Store. Enter CN number for status updates with push notifications.
SMS tracking: Send your CN number to 33300 (standard SMS rates apply)

Understanding Tracking Statuses

Status	Meaning
Item received at origin	Successfully dropped off at counter
In transit	Moving between sorting facilities
Out for delivery	With delivery rider — expect delivery today
Delivery attempted / Notice left	No one home — go to specified post office to collect
Item delivered	Delivered and signed for
Held at post office	Collect within 7 working days with IC and notice

Prohibited & Restricted Items

Cash and currency — not permitted via regular post; use money order or bank transfer
Lithium batteries (loose) — must be installed in devices; loose batteries have special requirements
Aerosols, liquids >100ml (international) — restricted for air shipments
Perishable food — only allowed with special packaging; contact Pos Malaysia first
Sharp items — must be securely wrapped and declared
Dangerous goods — flammable, corrosive, or explosive items are prohibited

Sending food overseas? Many countries have strict biosecurity rules. Undeclared food items can cause your entire parcel to be confiscated or returned at your expense.

Lost or Damaged Parcel — What to Do

Check tracking first
Go to poslaju.com.my and check the last status. If it shows "Held at post office" and you didn't receive a notice, go to the designated outlet with your IC and CN number.
Wait 5 working days from the expected delivery date
Pos Laju's service standard is next-day within Peninsula, but delays happen. If the tracking shows no movement for 5 working days after posting, proceed to file an enquiry.
File a formal claim via the Pos Malaysia website
Go to poslaju.com.my → Customer Service → Enquiry/Complaint. Provide your CN number, posting date, sender details, and recipient details. You should receive a response within 7–14 working days.
Escalate to MCMC if unresolved
If Pos Malaysia does not resolve your complaint within a reasonable time, file a complaint with MCMC (Malaysian Communications and Multimedia Commission) at aduan.mcmc.gov.my.

Compensation limits: Pos Laju — up to RM300 for lost items (if value was declared). Standard registered post — up to RM300. Unregistered post — minimal compensation. Always use Registered or Insured Post for valuable items.

Pro Tips

Use the authorised drop-off agents — 99 Speedmart and other agents accept Pos Laju parcels 7 days a week, often with longer hours than post offices. No queuing.
Weigh your parcel at home first — use a kitchen scale. Pos Laju charges by 500g increments; knowing the weight lets you anticipate the cost and avoid surprises at the counter.
Photograph your parcel before dropping off — a photo showing the contents and packaging is your best evidence if a damage claim is needed.
Print a QR label via the app for faster service — the MyPOS app lets you create a booking and generate a QR code, which the counter scans directly. Faster than handwriting.
For Sabah/Sarawak deliveries, add 1–2 buffer days — the stated delivery standard is next-day for Peninsula to Peninsula, but East Malaysia routes take 2–4 business days in practice.

Frequently Asked Questions

What is the correct address format for Malaysia?

Line 1: Recipient name. Line 2: Unit/house number and street. Line 3: Taman or area name. Line 4: Postcode + City. Line 5: State. The postcode must come before the city name. For example: "47500 Subang Jaya, Selangor."

How much does Pos Laju cost?

Pos Laju rates start from around RM7–8 for up to 500g within Peninsular Malaysia. Rates increase by weight and zone (Peninsula to Sabah/Sarawak is significantly higher). Check current rates at poslaju.com.my as they are updated periodically.

My Pos Laju parcel is delayed or lost. What do I do?

Check tracking at poslaju.com.my first. If no movement for 5+ working days, file a claim via the Pos Malaysia website (Customer Service > Enquiry) or call 1300-300-300. Compensation is up to RM300 for Pos Laju with declared value. Claims must be filed within 30 days of posting.

Can I send cash through Pos Malaysia?

Cash should not be sent through regular post. For money transfers use bank transfer, DuitNow, or a postal money order. For valuable items, use Insured Post with a declared value — compensation is available if lost or damaged, up to the declared amount.

How do I collect a missed delivery from the post office?

Pos Malaysia will leave a delivery notice with the outlet address. Bring your IC and the notice to the specified post office. Parcels are held for 7 working days — if uncollected, the parcel is returned to the sender.

Related Guides

⚠ Disclaimer: This guide is for informational purposes only. Pos Malaysia rates and policies can change. Always verify current rates at poslaju.com.my or by calling 1300-300-300. Last reviewed: March 2026.